Terms and Conditions

GENERAL TERMS AND CONDITIONS OF SALES

  1. Ownership of the Revedeflo online store "revedeflo.com"
     BLISSFULBREEZE, LDA (hereinafter, “BLISSFULBREEZE, LDA” or simply “Seller”), headquartered at Praceta Fontiela, 90 4430-832 Avintes, Portugal, with a share capital of €150,000.00, NIPC no. PT 507 895460, registered at the 3rd Commercial Registry Office of Porto - 3rd Section, is the legitimate owner of the online store Revedeflo whose domain can be found at revedeflo.com
  2. Contacts and Customer Support
    For further information, you may contact (“BLISSFULBREEZE, LDA”) via email geral@revedeflo.com. Or by post to the following address: Praceta Fontiela, 90 4430-832 Avintes.
  3. Subject matter and scope of application
     3.1. These General Terms and Conditions of Sale exclusively regulate the purchase and sale made in the Revedeflo online store, between the “End Consumer” as buyer and “BLISSFULBREEZE, LDA” as seller, and apply to all visitors to the website revedeflo.com, as well as to any transaction of a commercial nature carried out through this virtual online store.

3.2. Browsing the website, as well as purchasing any product on revedeflo.com, implies acceptance of these general conditions of use and contracting.

3.3. BLISSFULBREEZE, LDA markets all products from the Revedeflo collection, and will be the entity responsible for selling the articles of the aforementioned brand on the website revedeflo.com, with all “e-commerce” services being solely available to end consumers.

3.4. “Final Consumer” or “User” or “Buyer” is considered to be any person who acts/buys with a purely personal purpose, outside of their business or profession, and therefore without any intention of reselling the items they purchase from the Revedeflo online store.

3.5. “BLISSFULBREEZE, LDA” reserves the right to change these terms and conditions of use and contracting, without prior notice, as well as to modify at any time the information and commercial offer presented on products, prices, promotions, commercial conditions and services, and any change will always be published on the website revedeflo.com.

3.6. (BLISSFULBREEZE, LDA) reserves the right not to process any order received from users who are not “Final Consumers” or those that do not comply with the general sales conditions of the “Seller”.

3.7. The "Final Consumer" must provide the Revedeflo online store (“BLISSFULBREEZE, LDA”), as seller, with an email or postal address, or details relating to another form of contact, which are correct and complete and accepts that BLISSFULBREEZE, LDA may contact him/her using these details, if deemed appropriate.

  1. Information about the contents of the Revedeflo online store

4.1. The website revedeflo.com is intended for private use only, therefore the reproduction, transfer, distribution or storage of the contents of the Revedeflo online store, without prior written authorization, is prohibited for any purpose other than strictly personal use.

4.2. It is expressly forbidden to introduce links to our website for commercial purposes or without prior authorization from (“BLISSFULBREEZE, LDA”), as well as the use of the domain revedeflo.com for abusive purposes, without prior authorization, will be subject to recourse to the competent legal means by “BLISSFULBREEZE, LDA”).

4.3. In the event that you find links on other websites that allow you to access revedeflo.com or references to the Revedeflo online store, we inform you that “BLISSFULBREEZE, LDA” has no responsibility for the links or pages, nor for the content contained therein.

4.4. We are strongly committed to ensuring that the information presented on revedeflo.com is free from typographical errors and whenever these occur, we will proceed to correct them as soon as possible.

4.5. All contractual information is written in Portuguese, as is the information on the articles, email communications and formalization of the sale, with the exception of expressions that are very specific to the fashion world.

  1. Commercial Policy

5.1. If the information presented does not correspond to the characteristics of the product, the Customer has the right to terminate the purchase and sale contract under applicable legal terms.

5.2. The photographs presented on the website are merely illustrative, so we recommend that you carefully consult the product details for better information about the respective characteristics of the items you wish to purchase.

5.3. Product prices and specifications are subject to change without prior notice. Despite the extreme care taken by (“BLISSFULBREEZE, LDA”) to keep all information up to date, some products may have an incorrect price, so we will check the prices whenever we process orders. If the price of the product is lower than the advertised price, we will refund the difference. If the price is higher, we will inform the “End Consumer” by email and await their decision to accept the new proposal or cancel the order.

5.4. The Revedeflo online store product catalogue is independent of the physical stores, both in terms of price, products presented and quantities in stock. All promotional campaigns have limited stock and may be exclusive to the Revedeflo online store.

5.5. Validation of the purchase order or request assumes that the “Buyer” is aware of and accepts the General Terms and Conditions of Sale of the website revedeflo.com.

5.6. All data recorded by (“BLISSFULBREEZE, LDA”) constitutes proof of the set of transactions carried out between the “Seller” and the “Final Consumer”, and it is the responsibility of (“BLISSFULBREEZE, LDA”) to archive the electronic document in which the contract is formalized, and to keep it accessible.

  1. Obligations of Customers and Users

6.1. Any visitor to the website revedeflo.com is obliged to comply with and respect these general conditions, in particular by observing the following obligations:

  • It is prohibited to introduce, store or disseminate through the Revedeflo online store defamatory, obscene, injurious, xenophobic and/or any other content that violates general principles of law and public order;
  • Save, and do not disclose, your website login password in order to prevent third parties from accessing your account and personal data;
  • Do not use false identities;
  • Provide your personal data and correct addresses so that “BLISSFULBREEZE, LDA” can properly process orders;

6.2. The “Final Consumer” is solely responsible for the veracity of the personal data communicated to (“BLISSFULBREEZE, LDA”) and undertakes to immediately enter and inform any changes through his/her Registration Account at revedeflo.com

6.3. (“BLISSFULBREEZE, LDA”) is exempt from any liability for any delay or impossibility of processing the order due to an error or insufficiency of the data communicated by the “Final Consumer”, namely at the time of delivery.

  1. Placing an order online
    To place an order on revedeflo.com, the “User” must have a valid and frequently used email account.

7.1. Placing an order on revedeflo.com is very easy:

  • Browse the pages of the online store and find the products you want to purchase;
  • Add your preferred products to the shopping cart using the “Add to cart” button;
  • When you feel that you have chosen all the items you wish to purchase, complete the purchase by clicking on “Finalize Purchase” in the shopping cart;
  • Then, fill in your personal details in a very simple form (pay close attention when filling in the address and email);
  • Then select the shipping method;
  • Then select the payment method;
  • Review your order;
  • Proceed with payment to confirm the order.

7.2. As soon as you complete your purchase, you will receive an automatic email confirming the transaction. We suggest that you print or download a copy of this for future reference.

7.3. In the event of non-confirmation of payment or non-compliance with these General Terms and Conditions of Sale, (“BLISSFULBREEZE, LDA”) reserves the right not to accept your order, or to cancel it in whole or in part, even after automatic confirmation thereof.

  1. Product availability and order confirmation/cancellation

8.1. (“BLISSFULBREEZE, LDA”) only processes an order placed by a customer after confirmation of the respective payment, therefore (“BLISSFULBREEZE, LDA”) cannot guarantee the availability of the items until the beginning of said processing.

8.2. (“BLISSFULBREEZE, LDA”) only ships orders on working days. Therefore, weekends and public holidays are not taken into account when estimating the delivery time of orders. Any delay in the shipping of items, compared to the estimated dates presented, does not confer the right to compensation.

8.3. All orders placed on the website are subject to product availability. BLISSFULBREEZE, LDA tries to ensure that all items offered for sale on the website are in stock. However, (“BLISSFULBREEZE, LDA”) reserves the right not to accept any orders or cancel orders already confirmed for products that are no longer in stock. In the event of product unavailability and/or stock shortage, “BLISSFULBREEZE, LDA” will immediately inform the “Final Consumer” of the partial or total cancellation of his/her order, and the buyer is entitled to a refund of the respective amount paid.

  1. Order confirmation or cancellation

9.1. (“BLISSFULBREEZE, LDA”) may not validate an order that does not have sufficient guarantee of good collection, when the order is incomplete or incorrect, or when the products ordered are no longer available. In any of the aforementioned cases, BLISSFULBREEZE, LDA will inform the “Final Consumer” via email that the sales contract has not been concluded and that (“BLISSFULBREEZE, LDA”) has not proceeded with the sale, specifying the reasons for this.

9.2. If the products ordered on revedeflo.com are no longer available at the time of your last access to the website, despite having received confirmation of the order, or when (“BLISSFULBREEZE, LDA”) receives your order, the “Seller” will immediately inform the “User” about their unavailability, never exceeding the period of 30 days after receipt of the order.

9.3. If an order has been placed, and payment made, for products that have since become unavailable, (“BLISSFULBREEZE, LDA”) will refund the money paid for the unavailable items.

9.4. (“BLISSFULBREEZE, LDA”) reserves the right to refuse any order, regardless of the reason and is exempt from liability for any damages or costs, and reserves the right to cancel any purchase even if it has already been accepted or confirmed by (“BLISSFULBREEZE, LDA”), namely in the following situations:

  • The information on the invoice is not correct or verifiable;
  • The order is flagged by the website's Security Systems as an incorrect, irregular order, or an order susceptible to fraud;
  • When it is not possible to deliver the order to the address provided by the “User”;
  • If it is considered that the “Buyer” did not have the capacity to carry out that act.
  • If it is found that there was an error in the presentation of the price of the product(s);
  • If you assume that the order comes from a reseller.
  1. Payment Conditions and Security Guarantees

10.1 The available payment methods will be presented on revedeflo.com. We do not accept any other payment method other than those mentioned.

10.2. You can pay for your products using your usual credit cards, using your personal PAYPAL account, through Multibanco and MB Way.

10.3. For payments made using credit cards, all details (such as card number, expiry date or security code) will be sent via encrypted protocol to the company providing remote electronic payment services, Stripe, without third parties being able to access the information transmitted. This information will not be used by the Revedeflo online store (“BLISSFULBREEZE, LDA”), except to carry out the operations necessary for the purchase or refund, in the case of a return in accordance with the exercise of the right of return, or to report cases of fraud to the police.

10.4. The purchase price of the products and the shipping costs, as indicated in the order form, will be charged to the current account when the purchased products are actually shipped.

10.5. We urge you not to attempt to make payment by any other means not specified on revedeflo.com. If you attempt to do so, (“BLISSFULBREEZE, LDA”) cannot be held liable for the loss of payment, or any other damages that may arise therefrom.

  1. Security of the Revedeflo online store and all transactions

11.1. The Revedeflo online store uses the latest and most robust security technologies available for encryption platforms. All payment information you provide will be encrypted, from the initial moment of your transaction, until the moment the order is processed, and will not be stored on any public server.

11.2. Although we use highly advanced encryption software, any payment transmitted over the Internet or via email runs some risks, particularly when the “User” does not take the necessary precautions and does not assume the appropriate responsibility.

11.3. (“BLISSFULBREEZE, LDA”) shall not be held liable for any damage suffered as a result of the use of electronic means of communication, in particular damage resulting from failures or delays in the delivery of electronic communications, interceptions or manipulations of electronic communications by third parties or by computer programs used for communications or virus transmissions.

  1. Reservation of Ownership of Marketed Products
     (“BLISSFULBREEZE, LDA”) retains ownership of the company’s products until it has received full payment for all such products.
  2. Prices

13.1. The prices of the products displayed on the website revedeflo.com contain/include Value Added Tax (VAT).

13.2. The total price specified in the final “checkout” menu includes taxes and shipping costs. Prices are quoted at the time of order confirmation, which you can print or download for future use. Please transfer only the exact amount specified in the order confirmation and make individual transfers per order.

13.3. Shipping charges are calculated per order, and the exact price of the shipping charge will depend on how your order is delivered.

  1. Quality and Warranty

14.1. (“BLISSFULBREEZE, LDA”) will only sell high quality items on revedeflo.com and will never sell second-hand products, products with defects or products of inferior quality to existing market standards.

14.2. The products offered for sale on revedeflo.com may not exactly correspond to the actual garment with regard to the displayed image and colors, especially due to the internet browser and monitor used.

  1. Shipping and Deliveries

15.1. Products ordered from the Revedeflo online store will be shipped and delivered on working days, from Monday to Friday.

15.2. We can only guarantee the correct delivery of an order if the shipping address for the products is correctly indicated by the “User”, and if this address is located in a home or office located in Portugal, the Madeira and Azores archipelagos and Europe.

15.3. A delivery is deemed to have been made or a product is deemed to have been delivered upon signature of the delivery receipt at the agreed address.

  1. Shipping Costs and Delivery Times

16.1. Shipping costs associated with your order will be invoiced per order, i.e. if you order more than one item, you will only pay shipping costs once. However, (“BLISSFULBREEZE, LDA”) reserves the right to split the delivery of the order, for example, if part of the order is delayed or unavailable. If we proceed to split the order, the customer will be notified by email of our intention. For this purpose, the email address provided by the customer at the time of purchase will be used.

16.2. Shipping costs are available in the footer of the website under "Shipping Costs"

16.3. At the time of delivery, the “Buyer” must inspect the packaging and the products sent in order to check for any damage. If the products are found to be damaged, the customer must not accept delivery of the order, which must be returned immediately through the “Return” mechanism provided at revedeflo.com. (“BLISSFULBREEZE, LDA”) will refund the amounts paid for the order and shipping as soon as it receives and completes the return process at its headquarters.

16.4. The order shall be deemed accepted if, after receiving the order, the “Buyer” does not return the order within the following 30 days.

  1. Order Delivery Times

17.1. After your order has been registered, the respective payment has been confirmed and all the items in your order are available, (“BLISSFULBREEZE, LDA”) undertakes to proceed with the shipment in accordance with the following delivery times:

  • In mainland Portugal, on average, within a maximum period of 7 working days.
  • In the Madeira and Azores archipelago, on average, between 7 and 12 working days.
  • In Europe, within a maximum period of 15 working days.

17.2. (“BLISSFULBREEZE, LDA”) shall not be liable for failure to comply, or delay in complying, with any shipping obligation caused by a force majeure event, that is, an event, act or omission beyond its reasonable control.

  1. Product Returns

18.1. If you decide to return the products purchased, (“BLISSFULBREEZE, LDA”) has the right not to accept the return of products if the returned items are not in the original condition and packaging, or if they have been used.

18.2. After receiving the order, the “Buyer” has a period of 30 days to return his/her item(s) – if he/she finds that they have defects or other non-conformities in relation to the products ordered or simply by withdrawal, without needing to expressly indicate the justification.

18.3. To proceed with the return, you must complete the online return form. BLISSFULBREEZE, LDA will then contact you to clarify all the steps to proceed with the return of the item.

18.4. Shipping costs for returns are shown in the following table and apply to mainland Portugal, Madeira Archipelago, Azores and Europe.

  • Home delivery Portugal - €4.00 (except for exchange or quality reasons)
  • Archipelagos of the Azores, Madeira and Europe - The return costs are borne by the customer. The product must be returned to the following address: Praceta Fontiela, 90 4430-832 Avintes.

18.5. After receiving all or part of the products ordered at our facilities, we will process them within an average period of one week. If the return is confirmed, the amount will be refunded to you using the same payment method. Refunds will only be made to the account/card that originated the purchase.

18.6. Product Exchanges

18.6.1 After receiving the order, the “Buyer” has a period of 30 days to exchange his/her item(s).

18.6.2 To proceed with the exchange, you must complete the online exchange form. BLISSFULBREEZE, LDA will then contact you to clarify all the steps to proceed with the exchange of the item.

18.6.3 Shipping costs for exchanges are shown in the following table and apply to mainland Portugal, Madeira Archipelago, Azores and Europe.

  • Portugal Address - Free
  • Archipelagos of the Azores, Madeira and Europe - The costs of the exchange are borne by the customer. The product must be returned to the following address: Praceta Fontiela, 90 4430-832 Avintes.
  1. Conditions applicable to Promotional Codes (discounts)

19.1. When used in accordance with the established rules, a promotional code entitles the user to benefit from a promotion/discount on the purchase of a specific product or set of products, during the period indicated/associated with the promotional code/promotional campaign.

19.2. Promotional codes are personal and non-transferable and can only be used for online purchases made on the website. The sale, exchange or donation of a promotional code is not permitted. The customer holding the promotional code may not upload or make available a promotional code on any website or other public form of offer, donation, sale or exchange. The use of promotional codes for commercial purposes is not permitted.

19.3. The use of a promotional code is subject to one use per product and per order. Promotional codes cannot be combined with any other promotions or special offers.

19.4. Promotional codes cannot be exchanged for cash and will not be reissued or refunded.

19.5. Without prejudice to any other rights, (“BLISSFULBREEZE, LDA”) reserves the right to immediately invalidate the promotional code issued if it suspects that a promotional code is being used in violation of the aforementioned assumptions.

  1. Validity of promotions or commercial campaigns

20.1. Promotional offers or commercial campaigns advertised on the revedeflo.com website are valid only for the time they are displayed on the website and in accordance with the established conditions, unless otherwise communicated on the website.

20.2. In the event of returning items purchased as part of commercial campaigns or promotions, you will only be credited or given the amount you actually spent on the purchase of the item you wish to return or exchange.

  1. Responsibility

21.1. (“BLISSFULBREEZE, LDA”) shall only be liable for damages suffered by the “Buyer” if such damages result from breaches attributable to the contractual obligations of (“BLISSFULBREEZE, LDA”) towards the “Final Consumer”, or if the liability results from applicable legal law.

21.2. If the “Buyer” has suffered damages related to the activity of the website, the liability of (“BLISSFULBREEZE, LDA”) will be limited to: damages to Revedeflo products, reasonable and verifiable costs incurred by the “Buyer” due to the violation by (“BLISSFULBREEZE, LDA”) of these General Terms and Conditions of Sale.

21.3. (“BLISSFULBREEZE, LDA”) shall not be held liable for any damages suffered by third parties resulting from the use of any of our products. (“BLISSFULBREEZE, LDA”) shall not be held liable for any damages suffered by the “Buyer” as a result of improper use of our products.

21.4. (“BLISSFULBREEZE, LDA”) is not responsible for any damages resulting from incorrect information on the website.

21.5. All products sold by (“BLISSFULBREEZE, LDA”) comply with Portuguese legislation.

  1. Intellectual and Industrial Property

22.1. All texts, comments, works, illustrations, artworks and images reproduced or represented on the revedeflo.com website are strictly reserved under copyright and intellectual property rights, for the entire world.

22.2. In accordance with this and in accordance with the Intellectual Property Code, the use of information for private purposes is only authorized, subject to contrary provisions, including more restrictive provisions contained in said code.

22.3. Any reproduction or representation, in whole or in part, of the revedeflo.com website, in whole or in part, of the elements included therein is strictly prohibited.

22.4. The company names, brands and distinctive signs reproduced on the website revedeflo.com are protected under the legal provisions applicable to industrial property. The reproduction or representation of all or part of any distinctive signs is strictly prohibited and must be subject to prior written authorization from the owner of the Revedeflo brand.

22.5. If the “User” wishes to use information or materials from the website, he/she must obtain prior written authorization granted by (“BLISSFULBREEZE, LDA”).

  1. Applicable law

23.1. These General Terms and Conditions of Sale and all disputes arising in relation to these general conditions, including their validity, the use of the website revedeflo.com or any purchase made therein shall be governed by Portuguese Law.

23.2. In the event of a dispute regarding the interpretation or execution of these General Terms and Conditions of Sale, (“BLISSFULBREEZE, LDA”) and the “Buyer” undertake to endeavor to obtain an amicable solution, which is fair and appropriate, within a maximum period of 60 (sixty) days from receipt of the communication addressed for this purpose by any of the parties involved.

23.3. In the event of a consumer dispute, the consumer may use the European online dispute resolution platform available at https://webgate.ec.europa.eu/odr . To find out about the registered Alternative Consumer Dispute Resolution entities, please visit the Consumer Portal at www.consumidor.pt .

  1. Changes to the General Terms and Conditions of Sale of the Revedeflo online store
     (“BLISSFULBREEZE, LDA”) has the right to change these General Terms and Conditions of Sale at any time. The “Buyer” is subject to the principles and terms in force on the date of his/her order, unless the law or competent authority imposes any change to them.